With the Enghouse Cloud Contact Centre solution, you can centralise communications with your customers regardless of the channel they use to contact you.
The partnership will enhance CQuential’s ability to integrate with customers’ enterprise resource planning systems.
As McKinsey found, customer loyalty is the new battleground for marketing-led growth.
The ENGHOUSE UC application unifies communications by chat, collaborative video and telephony and it can also be integrated into the contact centre.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
A greater understanding of the relationships between people, places and things adds an invaluable layer of business insight, transforming customer interactions.
ITWeb CX Summit Executive Dinner
The deal enables Tangent Solutions to deploy multi-channel AI-powered chatbots in a matter of days.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
CX should sit at the centre of every digital strategy, customer connection and contact centre engagement, and cloud is here to make it happen.
The global business process outsourcing firm officially opens its KwaZulu-Natal-based office, marking its fourth South African base.
Call centres are only allowed to use data for the purpose for which it was collected.
The co-managed extended detection and response service is cross-product, cross-customer and cross-partner to help mitigate the threats faced by businesses today.
Frontline lessons from top retailers for improving sales and service.
Smart cities of the future