The integration allows agents to verify the identity of customers while conversing with them remotely, in milliseconds, and with an accuracy of more than 99.9%.
By making use of digital certificate tech within the company’s app, the customer’s mobile device itself becomes the key to unlock encrypted communications between the customer’s device and the company’s servers.
Companies should frequently review operational and technology requirements to optimise the business for success long into the future.
C3i needed to modernise its Enghouse Interactive solution and focus on improving quality management in the contact centre.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Government ramps up the COVID-19 vaccination programme, with plans to open online registration for persons aged between 35 and 49 years on 15 July.
ITWeb CX Summit Executive Dinner
Pieters will play a key role in maintaining and growing FlowCentric Technologies’ operational excellence, as the company expands its footprint to serve more regions and industries.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
A legacy of failed transformation projects makes this clear: it has to be about people.
Manage the processes, people and projects you need to maximise business value.
Local organisations partner to provide call centre support for the National Department of Health’s vaccine registration programme across the country.
By reimagining how people communicate, connect and work, you’ll meet customers where they are, and then take them where they want to go.
Unlike other services that require a degree of Salesforce expertise, Redstor recovers data independently of the CRM platform, by design.
A cloud solutions provider should focus on building out and delivering the specific functionality and usability that a client requires, says Morne Swanepoel, head of IT Cluster at 4Sight Holdings.