Avaya adds new capabilities to Avaya OneCloud CCaaS that deliver better outcomes by connecting voice, digital and AI applications using a single visual design environment.
Contact centres are facing a challenge of managing emotionally charged customers, says Alex Robson, CallMiner.
The banking services ombudsman sees a decline in Internet banking fraud disputes, which normally account for the largest category of complaints.
VNQ's alignment with cloud data management company Rubrik, assisted by Networks Unlimited, has allowed VNQ to assist its customers in solving their pain points.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The Department of Health makes it possible for citizens to register for their COVID-19 vaccine via the Facebook-owned messaging app.
ITWeb CX Summit Executive Dinner
In the current economy, budgets are being slashed and marketing is usually the first on the list. But using e-mail branding to create awareness remains a cost-effective option.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
In SA, cargo flights are considered an essential service, which means an increase in demand and an opportunity for airlines to make up for lost revenue.
Blue Turtle underpins the AutomationEdge platform with a range of services – from use-case analysis, design, enablement and integration to ongoing support and training.
CRM giant Salesforce has announced its 2021 sub-Saharan African Partner Award winners.
Transforming all customer touch-points, providing meaningful data and giving customers a personalised experience.
The use of bots to improve customer experience was unpacked during an iOCO webinar.
CallMiner experts will outline the challenges and opportunities for AI-driven contact centre conversation analytics.