With this expanded availability, the company is providing local organisations with digital capabilities that better connect customers and employees across any touchpoint, modality, device and channel.
Find the solution that offers outstanding customer service and provides your customers and employees with the best tools and dialogue function.
Customers need to connect effortlessly, when and how they want, whether it’s using voice, chat, mobile or an app, says Avaya.
The company was named a Customers' Choice in the March 2021 Gartner Peer Insights 'Voice of the Customer': IT Service Management Tools report.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Zensar’s work with Adobe helps strengthen its end-to-end customer experience and digital marketing capabilities.
ITWeb CX Summit Executive Dinner
Customers who purchase goods from you but do so without opting-in to your mailing list are a missed opportunity.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The number of healthcare workers that have already registered for the COVID-19 vaccine via the online registration portal nears 800 000, the health department tells Parliament.
Quality Connect’s Maestro platform is a contact centre suite that helps you manage omnichannel interactions with your customers.
Quality Connect is a South African-based digital technology provider specialising in contact centre, telecommunications and customer engagement solutions.
Dimension Data uses technology to help LRA improve its customer service delivery.
The Facebook-owned app vows to defend the popular messaging platform from abuse, insisting GovChat has repeatedly refused to comply with its terms of service.
The bank’s custom-built IT platform enables customers to access services and switch seamlessly across complementary channels.