Cape Town opens applications for the next cohort of young people to receive training in order to join the business process outsourcing sector.
The recovery from the pandemic uncertainty, confusion and disruption will prompt tech changes that will assist organisations to rebuild for a more optimistic future.
Over half of respondents felt that COVID-19 highlighted both strengths and weaknesses around CX within their organisation.
ITWeb, in partnership with Freshworks, conducted a survey on the state of customer experience (CX) in South Africa.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The company opens a Global Capability Centre in the country to provide support to clients by offering new skills while boosting job creation.
ITWeb CX Summit Executive Dinner
The South African contact centre industry is experiencing significant transformation as more organisations adopt cloud-based solutions.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
OneVault appoints ConnectDotNet to represent the company's voice biometric authentication solutions in Pakistan.
Zensar’s innovation hub, Zenlabs, has been recognised for its client-centric solutions.
There has been a consistent increase in the need to incorporate chat into a contact centre, says 1Stream.
More than 6 000 new business process outsourcing sector jobs were created in the City of Cape Town last year alone.
The local Web platform developer prepares to offer its solutions globally after inking a partnership with UK-based Blue Prism.
If your company has an in-house or outsourced contact centre, we’d like to hear from you.