The first SMS was sent nearly three decades ago today, delivering a message that simply read “Merry Christmas”.
This is the last call to take the ITWeb customer experience survey, being conducted in partnership with SAP.
The transaction is anticipated to close in the second quarter of Salesforce’s fiscal year 2022, subject to customary closing conditions.
As customer passwords and personally identifiable information have become easier to purchase on the dark Web, biometric authentication has become increasingly popular.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The Vodacom Foundation unveils the Bright Sky app in SA, in an effort to help fight the scourge of gender-based violence in the country.
ITWeb CX Summit Executive Dinner
New social distancing norms and the rise in online shopping forced retailers to prioritise digital experiences along with physical in-store experiences,, says SAP's Cameron Beveridge
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Improving contact centre agent productivity had become a greater concern as employees work from home and experience more challenges.
Watch this webinar to discover the benefits of Collections Virtual Agent technology for debt collection management.
To provide the best customer experience, contact centres must incorporate channels like e-mail, chat and WhatsApp to the more traditional voice platforms.
Innovation, transformation, automation – the trends of 2021 are defined by the events of 2020, which made companies take alternative approaches to customer engagement.
The low-touch economy has escalated the need for further focus on improved customer experience, says Grant Phillips, CEO of e4.
Liberty Kenya partnered with SilverBridge Holdings to digitalise its paper-based onboarding process, improving the customer experience while delivering on the digital enablement of beneficiaries.