Passive voice biometrics is the future of remote authentication within a contact centre, says Vanda Dickson, business development head at OneVault.
Pivotal Data will host a webinar on 13 August to explore the next steps a company can take in their cloud adoption journey.
Small enterprises must focus on key areas of business and identify the best technology levers to enhance competitiveness post COVID-19, the consultancy firm says.
The citizen engagement platform will assist SASSA in managing frequently asked questions about the R350 relief grant, via WhatsApp and Facebook Messenger.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Customers are enabled to highlight bottlenecks and identify potential for improved utilisation of existing infrastructure.
ITWeb CX Summit Executive Dinner
Smart Staff Optimization was created to deal with the challenges of a contact centre operating remotely.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Retailers can develop smart stores of the future, streamline processes and offer shoppers a truly integrated, customised experience.
South Africa’s business process outsourcing market continues to thrive during the COVID-19 lockdown after attracting billions worth of investments.
Communications platform as a service can help create a personalised dialogue with your customer at the right time.
SovTech joins the partner ecosystem to drive innovation in cloud communications and customer engagement.
Simplicity has become the name of the game, utilising apps and user-friendly interfaces to readily gain access to information, says Andrew Dawson, MD at MACmobile.
As people embrace technology more than ever before to support all aspects and consequences of isolation, there are bound to be new buying behaviours.