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Why service matters

Every single department within a business has an impact on sales through their interactions with customers.

Kyocera Document Solutions

Customer experience

IDC and Liferay release report highlighting customer-centricity in manufacturing

The report emphasises the need for manufacturers to invest in technology to optimise customers' experience across all touchpoints and activities.

In2IT Technologies

Data silos are detrimental to excellent customer experiences

If a business cannot access, analyse and understand all aspects of its customers, it can't deliver the experience today’s consumers demand, says Andrew Hoseck, COO at In2IT Technologies.

IN2IT Technologies

Infographic: Redefine digital transformation

Big thinking, small steps: redefining digital transformation is not a once-off project but an ongoing way of working.

Blue Turtle introduces ASSESS

Blue Turtle will use its ASSESS model to discover, inventory and map a customer’s IT environment.

Blue Turtle Technologies

Navigating the CX value chain

Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience

TechnoChange Solutions celebrates 5 years in business

The company is adept at seeing ICT projects being properly implemented and at advising customers about corporate strategy and electronic policy management.

TechnoChange Solutions Pty Ltd

25 - 25 July 2026

ITWeb CX Summit Executive Dinner

Bank of Kigali accelerates digital ambitions with Oracle Cloud

Rwanda’s largest bank sees positive outcomes after its extensive digital transformation journey to enhance its offerings.

Sibahle Malinga

Everything, everywhere, all at once in CX

Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience

Protecting privacy in the 4IR

Building trust ensures customer and employee loyalty in an economic downturn.

Liquid Telecom SA

Liquid Telecom sets out to help channel partners

The Pan-African telecommunications provider taps Qorus Software to establish a content hub to help its channel partners.

Getting to the root of customer dissatisfaction

With an increasing focus on customer experience, companies need to see how their efforts are stacking up by measuring their customer experience success, says Mark Wilson, MD at SYSPRO Africa.

From paper to Parmesan

When you think of a consumables supplier, you think about ink and paper, possibly even stationery supplies. What doesn’t come to mind is cheese.

Nashua your Total Workspace Provider

Schneider Electric

Partnerships the answer to holistic service delivery

In a digitally transforming world, partnerships are crucial to deliver the kind of full value services customers expect.

APC by Schneider Electric

Enghouse Interactive

Carrying out effective analysis of VOC

According to some studies, the voice of the customer is a key pillar in the strategy of 85% of companies.

Enghouse Interactive - Presence

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