As global financial services companies race to achieve quantum supremacy, SA’s First National Bank ramps up its research into quantum finance.
The SA Post Office plays its cards close to its chest, as it readies for the imminent launch of its e-commerce platform.
Woven acquires SA-based BYC Aqua Solutions, a provider of call centre solutions, for an undisclosed amount.
Clearly defining your new or rebranded value proposition from the outset is important, so that you get the messaging right and connect with customers, says Helesha Moodley, Marketing Lead at Ovations.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
It is crucial for insurance companies to develop a relationship with each individual and customise marketing messages to meet specific individual needs.
ITWeb CX Summit Executive Dinner
Head of of Analytics, Insights and Research at FNB will share a CX case study at the upcoming ITWeb BI Summit.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Having implemented scalable changes and focused on its employees, customers and products, the company now aims to become SA's ICT partner of choice.
1Stream pioneered a full integration with Salesforce Lightning to offer businesses a more holistic CRM solution.
Companies are concerned about the cost of implementing the changes needed to become POPIA compliant. Instead, they should see it as a customer service opportunity.
For the first time, trust has been usurped by customer experience as the chief factor considered by customers when choosing their bank.
Sabinet’s Customised Monitoring Service keeps users up to date with the latest legislation, helping them to avoid the potential pitfalls of not being compliant with the law.
The partnership brings conversational AI solutions to businesses looking to accelerate customer service and better automate client responses.