South African organisations are making headway on augmenting machine intelligence to drive better customer experiences, says Avaya’s Yaser Alzubaidi, speaking at Gartner Symposium/ITxpo.
Early-bird registration is open for the ITWeb Customer Experience Summit, to be held on 15 October in Bryanston.
It can help build revenue by ascertaining where people are on the Web site and why they are visiting a specific page, says Karl Reed, Chief Solutions Officer, Elingo.
Instant messaging services play a significant role in enabling quick problem-solving and enhancing customer service, says Ocular Technologies CEO Pommie Lutchman.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Avaya will display proven communications and collaboration use-cases developed in conjunction with customers and partners from across the globe.
ITWeb CX Summit Executive Dinner
Competition in the telecoms sector is expected to intensify as corporates prepare for ICASA’s imminent introduction of non-geographic number porting.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Contact centre operators must apply intelligence to customer data to create a rich, unified view of the consumer, says Deon Scheepers, customer engagement executive at Pivotal Data.
Marketers need accurate information, workflows and collaboration tools to be effective, says Jillian Erasmus, marketing manager of About IT.
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Ahlfeldt, an expert on customer experience, will be presenting the keynote address on 15 October.