The Aspect omnichannel customer interaction management software met all of Globe Telecom's business user and technical requirements.
CallCabinet introduces a host of powerful QA and analytical tools for Atmos, its recording platform.
Aspect Software now supports Microsoft Azure for its flagship Aspect Via Platform, a cloud solution for contact centre workforce management.
With such a fast-paced sector and ever-changing market, William Hill looked for an industry-leading strategic partner that understood the changing landscape in the digital space and the ever-changing needs of customers in today’s world.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The company was honoured among a global field of top Microsoft partners for providing outstanding solutions and services in the Intelligent Communications category.
ITWeb CX Summit Executive Dinner
eXtend, an extensive digital mix of MCI and Objectway solutions, enables smooth implementation and reduces costs by leveraging customers' existing software investment.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The modern insurer must be digitally savvy to address the needs of increasingly discerning customers, says Kelly Preston, digital manager at SilverBridge.
The Durban-based independent financial services company hopes its international growth will help position it as a destination of choice for outsourcing.
Omnichannel is a data-centric strategy used by insurers to meet customers' changing needs, says Nelson Camara, Marketing and Sales Executive, SilverBridge.
Stratus presents a “cheat” that it says will unlock industry 4.0 superpowers.
The companies combine technologies to support the fully automated call centre and enhance the customer experience.
In order to drive consumer behaviour and reward loyalty, companies must address the entire supply chain, says Jaco Saunders, unit lead at MACMobile.