MTN's Ginelle Makhado will share a case study on virtual assistants vs the human touch at the upcoming ITWeb CX Summit.
The employees allege the IT services company has not paid them their salaries since May.
Active listening can improve job effectiveness for agents, customer satisfaction and first contact resolution, says Niels Richthof, product manager at Enghouse Interactive.
CX is the sum of many different actions performed consistently over time, based on a foundation of intent.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Businesses need to think beyond a good individual customer experience, to create a customer for life, says Vishal Chopra, head of Field Marketing at Freshworks.
ITWeb CX Summit Executive Dinner
With the Audi VR headset, prospective buyers can configure their dream car.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The company received the Microsoft Top Customer Adds Partner of the Year award.
The company received Customer Magazine’s 2019 Contact Center Technology Award.
Fintech company e2 introduces SearchWorks Plus, which includes two new search types: medical and insurance.
Mint Group won Cloud CRM Partner of the Year, Artificial Intelligence Partner of the Year, and Best Go-To-Market Execution Partner of the Year awards at the Microsoft South Africa Partner Awards 2019.
Why focusing on the customer experience is crucial to a good mainframe investment protection strategy.
Slow site speed and lack of online customer support cause consumers to ditch their virtual shopping carts before completing their purchases.