Businesses reward their customers by successfully influencing their shopping experience, says Frik van der Westhuizen, marketing director at LoyaltyPlus.
Customers want experiences marked by immediacy, personalisation and convenience.
Businesses need to embrace artificial intelligence and automation but they mustn’t allow these innovations to cause a divide between them and their customers.
Having a workforce management system, choosing agents with the qualities your business needs and having integrated software are just some of the requirements.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The rise of technology creates a real need for hybrid ways of working, says Marije Gould, VP of marketing for EMEA at Verint Systems.
ITWeb CX Summit Executive Dinner
AL & CD Ashley needed to streamline its workflow, automate inventory and customer data, and make order fulfillment more efficient.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Transforming contact centres is essential to improving the customer experience.
Every person at Elingo must go through the Genesys certification and training modules process, says Karl Reed, chief solutions officer at Elingo.
In a world of digital charlatans, convince customers of your authenticity by giving them a fully viable product or service to use themselves.
How to create seamless cross-channel experiences and win customers for life.
This helps Office 365 customers meet regulatory requirements and further enable digital transformation.
For businesses to stay relevant in the digital age, repositioning their brand in a customer-centric fashion is key, says Mark Taylor, CEO, Nashua.