Leveraging AI has improved the client experience, reduced cost and, in some cases, created new products and services, says Quinton Pienaar, Lead: Customer Engagement & Salesforce, PwC South Africa.
The centre comprises an in-house customer relationship management platform, along with analytics and BI, to meet customer requirements.
Lenovo Legion gaming devices have undergone a rebrand and redesign, after listening to "the voice of the customer".
IsoMetrix focuses on delivering software, powered by Qlik, for health, safety and environmental risk management, says Paul Marketos, director of IsoMetrix.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Four months after opening an office in SA, the firm implements several automation deployments, with plans to strengthen local partnerships.
ITWeb CX Summit Executive Dinner
Integrated managed services provider Pivotal Data has realised a long-term strategic ambition by achieving Genesys gold partner status, the highest tier within the Genesys Partner Network.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
A geographic domain name can be a powerful asset to a business, as it can target different audiences in different territories, says Wayne Diamond, CEO of domains.co.za.
Everest Group has rated HCL as a star performer and a leader in the category.
Freshworks has taken an omnichannel approach to customer service, using chatbots to service simple requests and human interaction for more complex issues.
RPA plus document capture will empower your customer journeys.
Nearly 70% of companies do not prioritise protecting the applications their businesses depend on, reveals the CyberArk survey.
Reverse-engineer these five omnichannel customer engagement tricks to streamline support.