Acumatica 2019 R1 features advances in usability, order management and inventory, financials, project accounting and CRM.
MSPs must start measuring and metering themselves against best-in-class customer service scores and service desks, says ConnectWise.
Traditional communications channels are becoming less popular for consumers, says Colin Whelan, principle WFO solutions consultant at Aspect Software.
After fours years of supporting Crimson Hexagon in Africa and the merger of Brandwatch and Crimson Hexagon, YOUKNOW Digital has been appointed as official distribution partner.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Through a strategic integration of its predictive dialler, 1Stream enhances the application of Salesforce and harnesses the potential of the contact centre.
ITWeb CX Summit Executive Dinner
The company was named a 'Leader' in the Gartner Magic Quadrant for Workforce Engagement
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Companies that embrace digital communication also see higher levels of engagement from their customers, says Brent Haumann, CXO at Striata.
Through collaboration and partnership, companies can do more to make a tangible difference to uplift communities, says Wynand Smit, CEO of INOVO.
The ability to provide stellar service is more difficult than you'd think, especially as businesses grow. Implementing the right technology to manage the process is key to providing a consistently high standard of service - both to customers and within the business itself.
Profitability makes the difference between loving your tech business and struggling through sleepless nights. ConnectWise helps you through the journey.
Customer experience matters today more than ever, because we are all consumers, says Genesys.
South African Airways Voyager and Nedbank have launched what they say is a world first: a cheque card which guarantees users earn air miles per transactional swipe.