Ninety-four percent of organisations are aware of the importance of cloud in improving the customer experience, says Aspect Software research.
Real-time customer engagement builds relationships, increases trust and enhances conversion, says Grapevine Group.
Somerset Squared has been appointed Uniconta's first partner in South Africa.
Through its campaign, Women Acknowledged, PPS is challenging corporate biases against women by paying tribute to them.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Known as the world's most advanced human-like robot, Hanson Robotics' Sophia made its first local appearance at the SAP NOW conference this week.
ITWeb CX Summit Executive Dinner
Organisations are realising they need to track customer expectations, pain points and trends to gain valuable insight into how to prosper in the digital age.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Ocular CEO Pommie Lutchman explores the balance between chatbots and customers.
Businesses will benefit from next-generation technology by exploiting the application of game mechanics and driving up loyalty, says LoyaltyPlus.
Customer experience is everything a customer appreciates about a brand, whether that's a quality product, short lines or a friendly cashier, says Arihant Jain, head of business for MEA at Freshworks.
The case for adopting a new, post-modern enterprise resource planning solution is, frankly, infallible, says Bernard Ford, CEO of One Channel.
The firm's new smart tech aim to improve each of the retail touch points: consumer, store, workforce, supplier and supply chain management.
Understanding customers, their preferences and the ways these evolve allows companies to speak directly to them as individuals.