Disruptive technologies such as artificial intelligence, cloud and IOT give contact centres an opportunity to upskill their staff to super-agents.
The Microsoft Dynamics Inner Circle represents a group of strategic Microsoft Dynamics partners with high sales, innovation and implementation achievements.
INOVO and Enghouse Interactive have joined the Customer Experience Africa Summit for 2018 as silver co-sponsors.
Artificial intelligence, the Internet of things and mixed reality are shaping the future of customer experience, says Merijn te Booij, CMO of Genesys.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Here's why artificial intelligence solutions won't transform your company's assisted service capability.
ITWeb CX Summit Executive Dinner
Ricci can answer questions relating to balances and statements, and assists community managers with answers to complex questions.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Slow, rigid companies will never thrive in a talent-scarce, customer-led, robot-enabled market, says Forrester Research.
Discover the trends and challenges of CX in the digital era at the Genesys G-Summit, in Johannesburg, on 17 July.
GK Software can now strengthen its expertise in the field of mobile consumer apps and the associated cloud background solutions.
The growth of the outsourced call centre industry globally has been meteoric, says Ron Keschner, group sales director at Go Rentals.
Businesses must not lose sight of their employees as they rush towards digital transformation, Stephen Ball, senior VP of Aspect Software.
ITWeb Events spoke to Deon Scheepers, Genesys, about the challenges and future of CX.