The Elingo client and short-term insurance company, MiWay Insurance, won the Genesys: PureConnect Innovation Award 2018.
Contact centres should be a critical step in revenue generation, says Pommie Lutchman, CEO of Ocular Technologies.
The appetite is growing for many contact centres in Africa to evolve into as a service contracts, says Kevin Le Roux, head of Business Development at Pivotal Data.
In an age of word-of-mouth marketing, companies should be avoiding bad reviews at all costs, says Arvind Parthiban, director of marketing at Freshworks.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Hyper-availability reflects the evolving reality of the importance of data in the connected business, says Kate Mollett, regional manager for SA at Veeam.
ITWeb CX Summit Executive Dinner
Freshservice is the Swiss army knife of IT service desks; a single handy object with diverse applications.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Create seamless, frictionless interactions with your audience through positive customer experiences.
Indigo Slate will strengthen and broaden Zensar's US-based customer experience and digital transformation capabilities.
A lot of SA's small business struggle to use online channels to pull in more business, says Snupit.
Mobile point of sale solutions solutions have a small footprint and a sleek appearance, and require only minimal counter space.
Forward-thinking contact centres should be looking at how to prepare so they are ready to make the most of automation when the time is right, says Jed Hewson, co-founder and joint CEO of 1Stream.
The adoption of CCaaS is a worldwide phenomenon that has set the stage for contact centres of all sizes to transform their operations, says Kevin Le Roux, head of Business Development at Pivotal Data.