Companies must harness competitive behaviour to break down departmental silos, says Wynand Smit, CEO of INOVO.
Introducing the right e-commerce software into your B2B business empowers your smaller customers to be mostly self-sufficient, says Comalytics.
The industry-agnostic chatbot uses robotic process automation to resolve customer queries across the company's communication platforms.
It has done this to cope with its expansion process and the marketing of its digital transformation services.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Only 4% of respondents in a recent survey revealed they have not yet committed to this.
ITWeb CX Summit Executive Dinner
WiFi is no longer just a free perk. It's a source of strategic intelligence.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Data humanisation contextualises the data in order to make customer interactions more natural.
Two of the most important tools to implement are customer relationship management and enterprise resource management, says Microsoft.
Jed Hewson, joint-CEO and co-founder of 1Stream looks at the seven trends that redefined contact centre technology in 2017.
Retailer spending on artificial intelligence will grow nearly fourfold, reaching $7.3 billion by 2022.
Successful companies aren't designing products and services by guess work, says DVT.
Newly appointed Esther Hoogstad says online retailers need to keep abreast of innovations to make shopping easier for consumers.