SA is far ahead of its peers in terms of digital uptake, but has squandered much of that lead through an apathetic attitude, says Dell EMC SA's Doug Woolley.
A US study probed the attitudes, preferences and behaviours regarding customer touchpoints and engagement within the context of self-service, says Aspect Software.
Visibility of your manufacturing process isn't just good, it's how you keep your customers with you.
The Linux Professional Institute has announced major exam updates for its LPIC-1 certification.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Research from Aspect Software finds artificial intelligence, chatbots and automation will dominate contact centre development over the next year.
ITWeb CX Summit Executive Dinner
CapeNature has deployed the Sage CRM suite of products for the provisioning of its permits.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Speakers at the EOH Connect 2018 conference explored the benefits of a data-driven customer experience for companies.
Modern consumers are less inclined to wait in line for a customer service representative, says Aspect Software.
To be effective, robotic process automation must strictly adhere to the discipline of business process management, says ITESOFT.
Karabina's Insurance Accelerator helps insurance businesses transform how they engage with customers across all channels.
Customer churn makes data breaches more expensive: customer communication can help to avoid it.
The Phygital Store Catalyst involves blending the physical and digital interactions that a customer has with the communication service provider.