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Professional services need to automate

The real challenge is to be better than the competition at ongoing relationship management, says Bernard Ford, CEO of One Channel.

Higher Ed Growth utilises Qlik

The higher education marketing firm reduces latency and provides near real-time delivery of enrolment data to colleges, universities and contact centre partners.

South Africa Qlik Master Reseller

Qmatic Orchestra Essential 6.2

UBank Klerksdorp gears for the future

To help UBank improve its customer experience at the branch, Emerge Queue installed its Qmatic Orchestra Essential 6.2 system.

Xerox Service Manager

So much more than a pretty face

The service centre revamp was born out of the integrated service approach Bytes Document Solutions has implemented in its managed print services portfolio.

Altron Document Solutions

Presence Technology

Real-time management impacts customer experience

The Presence Technology e-book explores the five key concepts that should be considered to carry out an optimal RTM strategy.

Enghouse Interactive - Presence

Navigating the CX value chain

Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience

Viewpoint: It takes a village to raise a bot

Artificial intelligence is changing the business landscape, says Ebrahim Dinat, COO of Ocular Technologies.

27 - 27 July 2026

ITWeb CX Summit Executive Dinner

Juniper Research

Chatbots to drive cost savings in healthcare

Artificial intelligence-powered chatbots will drive dramatic cost savings in healthcare of about $3.6 billion by 2022.

Regina Pazvakavambwa

Everything, everywhere, all at once in CX

Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience

Customer relations management

Seven simple steps to retain clients

Customer relations management is a skill that comes naturally to some people, but to others it may seem like a daunting task, says Marc Pillay, CEO of DEVELOP South Africa.

Blockchain can be used to measure happiness

At GITEX 2017 in Dubai this week, Avaya unveiled a happiness index that measures customer satisfaction in real-time, using blockchain technology.

Lauren Kate Rawlins

Platforms to keep millennials engaged

They're here! Are you ready?

It's time to finally put down the phone and look at different platforms to keep millennials engaged, says Ebrahim Dinat, COO of Ocular Technologies.

Ocular Technologies

Contact centre integration

Five steps to contact centre integration success

Investment into contact centre integration doesn't have to be expensive or complex, says 1Stream.

Customer contact via messaging apps

CM's GIN Appcare customer care dashboard creates an overview and an effective workflow to communicate with customers through the channels they choose.

NetApp Active IQ

NetApp transforms digital customer experience

The company introduces its AI-enabled virtual support assistant, Elio, and NetApp Active IQ cloud-based analytics.

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