Selling the gift of time alongside your premium product or service is a priceless value-add, says Ebrahim Dinat, COO at Ocular Technologies.
These provide the flexibility required for adopting and integrating new digital technologies through a portfolio of hybrid, public and private cloud offers.
The solution gives businesses the ability to track customers and their communications across every channel.
Seamless data integration is a must to create excellent differentiating customer experiences, says Kerry Hope, Business Development Manager, Magic Software South Africa.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Aspect has released the 2017 Agent Experience Survey, showing the symbiotic relationship between human and robot in a contact centre environment. [Local rep: Ocular Technologies]
ITWeb CX Summit Executive Dinner
It's the perfect time to reinvent your business into something that will fill customers with excitement, writes TransUnion Africa CEO Lee Naik.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Danny Drew, Managing Director for Avaya South Africa, explains how the company has taken a leaf out of Elon Musk's book to help transform customer experience.
A well-strategised and, importantly, seamless omni-channel plays a vital role in digital transformation, says Ebrahim Dinat, COO at Ocular Technologies.
The contact centre offers businesses a greater understanding of their consumers, says Ocular Technologies.
Today it's all about the customer, knowing what they want and giving it to them - how, where and where they want it.
Martin Haines, son of founder Howard Haines, takes over as managing director of the unified communications firm.
The solution implemented by Cape-based SWARM Loyalty integrates the POS, Web site and mobile app to give customers a consistent experience.