Local organisations that rely too much on digital channels risk missing out on ongoing, meaningful relationships with customers, says a Verint study.
The digital dilemma in enterprises is deepening with most organisations failing to implement effective digital strategies, says Dimension Data.
In the future, all companies will have data people in order to become or remain competitive, says PBT Group.
Wynand Smit, CEO of INOVO, looks at more effective means of performance management than over-the-shoulder monitoring.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Some form of a rewards programme has almost become a business-as-usual engagement between customers and their brands, says Philip Stander, MD, Globetom.
ITWeb CX Summit Executive Dinner
The company achieves this certification for the second consecutive year. [Local rep: Bitrate]
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
SMEs are encouraged to adopt customer-centric digital strategies to be successful.
In today's experience economy, business leaders must think of customer experience as a competitive advantage, says Julian Ardagh, CEO of Effective Intelligence.
The millennial generation is now the largest in the world, says Bruce von Maltitz, Co-founder and Joint CEO of 1Stream.
Ocular Technologies says companies need to determine roles and goals of chatbots in the contact centre before deployment.
The BPO and contact centre industry has the potential to attract foreign investment and create jobs locally, says WNS.
Available to all verticals in the UK and Europe, Aspect Via's launch marks the company's aggressive global expansion plans.