PartServe Channel Support has more than 85 000 line items of active and managed inventory in its logistics system.
From embedded CRM to virtual personal assistants for students, higher education has the potential for great digital advancements, says Jami Morshed, VP of global higher education at Unit4. ?
The local Comstor team will use Cisco Connect 2017?to highlight how being connected can help companies build a digitally ready business.
Jed Hewson and Bruce von Maltitz, co-founders and joint CEOs of 1Stream, outline what to expect in 2017.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Businesses now have to invest in solutions that also increase customer service and ultimately reduce customer churn.
ITWeb CX Summit Executive Dinner
Organisations that can navigate the new digital and are obsessed with customer requirements will see revenue growth, says Forrester.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
A chatbot's value is tied to it being suitably created to make a tangible difference to a company's worth, says Ocular Technologies.
Research shows high-impact entrepreneurs have a direct effect on job creation in the areas in which they operate.
It implemented a state-of-the-art queueing solution that streamlines the flow of people through the centre.
Partnership merges Verint Systems' customer engagement solution with Content Guru's?storm?cloud platform.
When used properly, BI can provide the insurer with the leverage to gain competitive advantage based on the data at its disposal, says Kelly Preston,?data analytics manager at SilverBridge.
Hotels must understand their guests to deliver the superior experience tech-savvy travellers expect, says Frederick Sabty, VP Hospitality Solutions, Worldwide, at Avaya.