Businesses are re-thinking their growth and customer relationship management strategies, says a Maximizer report.
Personalisation is creating an upbeat move in the service industry, says Ocular Technologies.
Cloud allows for a dynamic environment by being flexible, scalable and agile.
The interactive Bidvest Data solution can be used to present month-end bills, marketing, customer welcome clips and e-learning tutorials.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
To define, design and deliver compelling customer journeys, one has to understand the end user.
ITWeb CX Summit Executive Dinner
BI lets insurance companies analyse their customers' propensity to buy, sell, claim or lapse their policy, says Kelly Preston, data analytics manager at SilverBridge.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
To ensure contact centre agents are equipped to provide a positive customer experience, the role of training cannot be overlooked, says Jed Hewson, Co-founder and Joint CEO of 1Stream.
The company developed new products in 2016, such as Elixi Health, Short Term Insurance, Help Me, Motor Warranty and Eezi.
What is IT management as a service and why are there so many fears surrounding this solution?
The company has implemented a customer service software and support ticketing system to improve customer support.
Everyone has a chance to disrupt the market, but few will succeed, says a disruptive innovation evangelist, who spoke at the Customer Centricity Forum 2016.
This year businesses will focus on digital transformation mainly to align and improve customer experience, say experts.