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Avaya rubbishes buyout speculation

The company is defiant it will turn the corner next year, despite numerous `rumours' of it being acquired.

Contact centre strategies within SA

The contact centre contact can no longer just be viewed as a cost centre, and must be aligned with the customer's experience and greater organisational strategies, says Interactive Intelligence.

All YOU want for Xmas...is more customers

Effective Intelligence offers customer profiles to help you tightly define your target audiences to qualified buyers to drive your customer acquisition strategies.

Effective Intelligence

Hearing impaired abuse victims get a lifeline

The Gender-Based Violence Command Centre's enhancement aims to help deaf people who are victims of gender-based violence get support.

Regina Pazvakavambwa

Avaya updates contact centre platform for midsized firms

The aim of the update is to lower costs and improve contact centre efficiency for midsized businesses, the company says.

Regina Pazvakavambwa

Navigating the CX value chain

Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience

Presence Suite 10.2

Presence Suite 10.2 unveiled

Version 10.2 brings contact centre users improved monitoring and proactive detection and resolution of incidents.

Enghouse Interactive - Presence

28 - 28 July 2026

ITWeb CX Summit Executive Dinner

Orangina Schweppes uses Magic Software's integration platform

Soft-drinks beverages supplier has deployed Magic xpi as the central enterprise application integration solution for its business units in Europe and the UK.

Magic Software South Africa

Everything, everywhere, all at once in CX

Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience

The art of appiness

Avaya helps companies transform their communications from a traditional commodity to a critical digital asset, says?Brett Butler, corporate consulting engineer at Avaya.

CIO Council of SA

Great tech-pectations

The CIO Council SA asked CEOs what their expectations were regarding technology and the CIO.

CIO Council of South Africa

Redstor embracing more customer, partner-centric approach

Strong customer relationships and a quality product offering will form the foundation of its business strategy in 2017, the company said.

Emerge Queue installs first Qmatic solution in a pharmacy

In order to shorten waiting times and improve efficiency, Qmatic has developed solutions for better management of the customer journey and customer flows.

Chat applications overtaking call centres

Customers want to communicate using mobile messaging apps, says Pypestream.

Regina Pazvakavambwa

IT Personality of the Year Awards

Mint Group CEO stands out

Carel du Toit has been named one of 10 IT Personality of the Year finalists for 2016.

Mint Management Technologies

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