Sectors

Companies

About

Home
/
Sectors
/
CX

Viewpoint: Customer experience trends for 2016

Savvy customer experience managers are looking to plan out their strategies for 2016, says Ocular Technologies COO Ebrahim Dinat.

Interactive customer engagement

Creating interactive engagement with customers

Unstructured supplementary service data provides marketers with an interactive and real-time platform for engaging one-on-one with customers, says Tony Smith, MD of Oxygen8.

Ocular Technologies honoured for contact centre solution

CIOReview has chosen it as one of the top 20 most promising contact centre technology solution providers in the world for its contact centre solution?O!Connect.

Ocular Technologies

MVNO newbie buys call centre

Cape Town-based iSmart acquires Jabba Connect, getting access to its 60?000 customers.

Call centre industry

SA call centres gain ground on India

India loses traction in the call centre outsourcing industry, with countries like SA taking up the slack.

Navigating the CX value chain

Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience

Viewpoint: Bots to take over from apps

Bots can help organisations to best reach and engage customers in the Internet of everything era, says Ocular technologies.

28 - 28 July 2026

ITWeb CX Summit Executive Dinner

PureCloud Engage

Gartner recognises Interactive Intelligence

The company was positioned as a Leader in the Gartner Magic Quadrant for Contact Centre as a Service, North America.

Interactive Intelligence

Everything, everywhere, all at once in CX

Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience

Agron implements Sage CRM solution

The provider of fertiliser has implemented the solution in a bid to improve its competitiveness and enhance customer service.

Sage Enterprise

Cloud-based contact centres

Why education needs technology-led transformation

With cloud-based contact centres, institutions can easily implement and manage the type of multimedia/digital channels that are increasingly the preferred route to resolving issues, says Bruce Von Maltitz, managing director at 1Stream.

SA contact centre industry gains traction

The South African call centre industry is expected to continue growing.

Regina Pazvakavambwa

2015 EMEA Company of the Year in Customer Contact

Interactive Intelligence scoops Frost & Sullivan award

The company received Frost & Sullivan's 2015 EMEA Company of the Year Award in Customer Contact.

Interactive Intelligence

Aspect Software

Aspect Software acquires technology assets of LinguaSys

The assets of LinguaSys, an interactive text response and natural language user interface provider, will bolster Aspect's consumer experience solutions.

Aspect Software

Consumer data drives service, satisfaction levels

Customers expect to be recognised, but will have adverse reactions if they feel stalked says Verint.

Regina Pazvakavambwa

SPONSOR MESSAGE

VIDEO SHOWCASE

USEFUL LINK

VIRTUAL PRESS OFFICE

CO-SPONSOR MESSAGE

VIRTUAL PRESS OFFICE