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Green light for Bytes, Inter-Active merger

The Competition Tribunal approves Bytes People Solutions' acquisition of the local call centre company.

Department of Trade and Industry

R200m KZN call centre injection

CCI Call Centres opens a 2?000-seat facility in Umhlanga, KwaZulu-Natal.

Amazing customer engagement becomes amazingly easy in 2015

O!Connect offers the full range of advanced contact centre capabilities in a simple, 100% cloud-based model, says Ocular Technologies.

Sonus SBC 1000/2000 Course

VOD Communications Sonus certified training

The four-day course is intended to provide attendees with a solid competency in the SBC?1000 and SBC?2000.

VOD Communications

Bytes People Solutions

Axed employees stall Bytes, Inter-Active merger

The acquisition is put on hold while the Competition Tribunal hears from retrenched employees.

Martin Czernowalow

Navigating the CX value chain

Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience

Ocular Technologies

Building relationships in multifaceted society

Customers are becoming more aware and demanding of the companies they interact with, says Ocular Technologies.

Ocular Technologies

28 - 28 July 2026

ITWeb CX Summit Executive Dinner

Sage ERP Africa

AGS Solar chooses Sage CRM

The company has implemented the solution to support its growth and extend its leadership of the market.

Sage ERP Africa

Everything, everywhere, all at once in CX

Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience

Frost & Sullivan

Edit Microsystems recognised by Frost & Sullivan

Then company scooped the award for 'Best Practices in Customer Service Leadership within the eEducation industry'.

Global Research Partners

Call centres take to the cloud

With the improvement of local networks, it is becoming viable for contact centres to move to the cloud, says 1Stream.

Regina Pazvakavambwa

Simplifying the agent's user environment

An agent desktop that provides easy access to tools and workflows will help contact centre agents to work more efficiently, says Cecilia Jofr?, business development and account management executive of Intuate Group.

Serious about Web chat

Either commit to a full-blown Web chat deployment, or don't deploy the solution at all.

CommVault demonstrates customer satisfaction

The company achieves a 97% customer satisfaction rating in its recent benchmark for excellence in customer support and services study.

Customer experience trends

2015 omnichannel trends for customer experience

Customer-centric companies will build trust with customers by using a combination of data management and big data analytics, says Ben Rund, senior director of product marketing at Informatica.

Informatica South Africa

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