The call centre company cites tough economic times for the restructuring and rationalisation process it recently undertook.
The company has deployed Microsoft Dynamics CRM 2013, hosted at Enterprise Cloud, to manage its customer-base.
QlikView ranks first in customer and performance satisfaction among large international BI vendors, in the BI Survey 2014.
Banks can use contact centres to improve customer service and drive sales, says Jasco Enterprise.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The solution routes incoming e-mails to the relevant queues and assigned agents respond accordingly.
ITWeb CX Summit Executive Dinner
The rise of social networking means companies can ill afford to ignore what their customers are saying about them, says Wynand Smit, CEO of INOVO.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
By providing a more personalised experience, brands can build a loyal customer base, says Genesys.
No inbound marketing initiative is complete without a comprehensive customer relationship management solution.
The company makes easy cloud-based contact centres a reality for South African businesses.
The solution combines Aspect's customer contact solutions with deep, global cloud hosting expertise.
Consumers want relationships with their digital technology providers where there's a mutual exchange of value, says Accenture.
The goal of the Smile Factory is to enhance its current service offering and take service levels to new heights.