A customer-obsessed contact centre focuses on enhancing the knowledge of and engagement with customers, says Presence Technology.
The Aspect Customer Care Personas is a five-segment personification of companies' approach to, and execution of, customer service. [Local rep:?Ocular Technologies]
Nebula recently released a white paper, sponsored by 1Stream and Collab, to offer independent advice to businesses exploring cloud solutions.
Phonatics has announced the results of its 2014 Customer Intelligence Survey.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Ocular Technologies' cloud contact centre solution?supports seamless omni-channel interactions across voice, e-mail, Web chat, social and mobile.
ITWeb CX Summit Executive Dinner
The company was presented with the 2014 EMEA Contact Centre Systems Company of the Year Award.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The company scooped the Customer Service Excellence award at the Xerox partner conference in Dubai.
...in the customer relationship puzzle.
CA's real-user monitoring technology enables users of SAP solutions to improve application experience.
O!Connect is the first fully flexible, 100% cloud-based contact centre hosted within the country.
The Competition Tribunal approves Bytes People Solutions' acquisition of the local call centre company.
CCI Call Centres opens a 2?000-seat facility in Umhlanga, KwaZulu-Natal.