The two companies are developing a learning system that will improve customer experience.
Phonatics' five top tips of selecting the 'right' headset for use by call centre operators.
Companies that fail to prepare for future customer expectations will be left behind, says Interactive Intelligence.
The company has been positioned in the Leaders Quadrant of Magic Quadrant for Contact Centre Infrastructure report.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The retail sector faces challenges on how to provide personalised customer experience, says NCR.
ITWeb CX Summit Executive Dinner
Retailers must reorient their strategies around the customer to enhance their ability to engage, participate and execute.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Only 16% of IT service incidents logged with Dimension Data service centres in 2013 were related to the device.
Local contact centres are reaching a cloud adoption tipping point, says Interactive Intelligence.
Those centres that opted for hosted technology solutions five years ago saved 35% compared to those who kept it in-house, says Jed Hewson, a director of 1Stream.
Technology investments are on the rise, according to Cecilia Jofr?, business development and account management executive of Intuate Group.
The company has been named Leader in Gartner Magic Quadrant for Contact Centre Infrastructure for the 14th time.
Avaya Aura Contact Centre will enable superior customer service for Econet clients.