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2:50
Contact centre
Sept 14, 2012

Personalise customer experience, see results

Customers use many channels to communicate with brands, and consistency across these channels is essential, says NICE Systems.

Joanne Carew
2:20
Business Process enabling SA
Sept 14, 2012

SA attracts more BPO players

As many as 6 000 new jobs could be created as three new entities move into the Western Cape.

Nicola Mawson
2:30
Ninzi Connect Software
Sept 14, 2012

Building a next-generation contact centre

Ninzi Connect Software outlines five foundational building blocks to improve customer experience.

Ninzi Connect Software
11:20
Ninzi Connect Software
Sept 13, 2012

NICE solution overviews

The company's product range ensures quality management optimisation, ensuring customer satisfaction and business efficiency. [Local rep: Ninzi Connect Software]

Ninzi Connect Software
01:54
#ITWebCX2023
Aug 30, 2023

Navigating the CX value chain

Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience

2:50
Customer relationship management
Sept 11, 2012

The benefits of a CRM programme

A customer relationship management suite is designed to accurately interpret information circulating on the Internet in such a way that it will add value to the business, says Keith Fenner, senior VP of Sales for Africa, Softline Accpac and Sage MMD Africa.

Sage Enterprise
29 - 29 July 2026

ITWeb CX Summit Executive Dinner

2:30
Aspect Software
Sept 11, 2012

Aspect intros mobile workforce management solution

Aspect Workforce Mobile provides any time, anywhere access to operational metrics, agent schedules and exception management.

Ninzi Connect Software
01:53
Verint
Jul 27, 2023

Everything, everywhere, all at once in CX

Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience

5:00
Contact centres
Sept 10, 2012

From contact centre to next-generation engagement

The line that once separated businesses from social enterprises is blurring, and social communication must now be embedded within the approach to the new company-customer relationship, says Mike Sheridan, EVP, worldwide sales, at Aspect Software.

Ninzi Connect Software
2:40
Contact centres
Sept 4, 2012

Boosting customer experience through contact centres

The contact centre is poised to play an integral role in accelerating growth and profitability as card lenders undertake customer experience makeovers, says Ebrahim Dinat, chief operations officer at Ocular Technologies.

Ocular Technologies
1:50
Gartner
Aug 29, 2012

Offshoring opportunities for SA

Offshore contact centre jobs are expected to grow from 8 000 in 2010 to 30 000 in 2015, says Gartner.

Gartner
29 - 29 July 2026

ITWeb CX Summit 2025

03:49
CX
Apr 21, 2023

The future of CX

During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience

2:10
Gartner
Aug 29, 2012

Virtual assistants cut call centre costs

Companies can save as much as 25% of the cost of looking after customers by going virtual, says Gartner.

Gartner
2:30
Customer experience management
Aug 27, 2012

SA businesses lack holistic view of customers

Most organisations are making use of dated contact centre and self-service technologies, says SAP.

SAP
3:10
Contact centres
Aug 24, 2012

Live chat optimises call centres

Companies need to optimise contact centres and deliver a personal experience to customers, says Oracle.

Tessa Reed
2:00
Business processes
Aug 17, 2012

Fast-tracking better service

Automation streamlines business processes, improving overall customer experience, says Interactive Intelligence.

Interactive Intelligence
 
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