Despite the efficiency and reduced costs provided by outbound agents, only 28% of call centres use them.
The call centre services provider plans to add 5 000 employees in the country by year-end.
The company has selected Entuity's Eye of the Storm to manage its Hosting Services business.
The city faces a R15 million administrative fine for failing to sort out 65 problems caused by its dysfunctional billing system.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The listed electronics company incurs several once-off costs after its R55.8 million buyout of Spescom.
ITWeb CX Summit Executive Dinner
Botswana's administrator of the GEMVAS implemented a Sage CRM software solution.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Phillip Gerber's immediate focus is to maintain and improve the company's levels of customer service and support.
Paper documents present a challenge as they are easy to lose and hard to trace, says Kofax. [Local rep: EOH Application Management]
The offering links centrally-located intelligent call routing and interactive voice response.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The contact centre agent is dead... long live the service specialist.
Consumer demand for anytime communications is making customer-company collaboration through Web 2.0 the new norm, says Pommie Lutchman, CEO of Ocular Technologies.
The Regional Support Centre, in Ghana, will serve customers in 43 countries across sub-Saharan Africa.
VOIP could change businesses communication, but SA lacks the infrastructure to realise this, says Connection Telecom.