Businesses are deterred by security fears to make the switch to the hosted contact centre, experts say.
Is the call centre industry properly exploiting the diversity of its talent pool? asks Fusion Outsourcing.
BPeSA, local government and Internet Solutions offer an incentive to attract international investors to the region.
This was a serious design flaw which resulted in many customers incurring unwanted costs, a commissioner says.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The company was positioned in the leaders' quadrant of the 2011 Magic Quadrant for Contact Centre Infrastructure Worldwide. [Local rep: Ninzi Connect Software]
ITWeb CX Summit Executive Dinner
SA's mobile operators are meeting minimum call quality standards, despite surveys and consumer experience to the contrary.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Toshiba releases a fixed-mobile convergence solution to help small business users stay connected.
Lack of enthusiasm for online transactions suggests the SSA needs a nearly all-online future, says an official.
The conference, catering and meeting room booking room solution has enhanced business for the Johannesburg venue.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Astidian Systems is committed to deploying the SugarCRM release 6 open source solution.
The brand conversation impacts a shift to consolidated communications architecture.
The contact centre has the potential to build customer loyalty, win new customers and increase revenue, says Pommie Lutchman, CEO of Ocular Technologies.
The services have evolved beyond vehicle tracking and are now being used in customer relationship management.