The company claims its release provides significant new functionality that gives contact centres power and control.
The new version includes many major additions and improvements for business, the company claims.
While Neotel has failed to gain ground on Telkom, 8ta has not really disrupted the market, say analysts.
In this World Wide Wrap: Wessex Water installs new network, call centre officials leak private info, and call centres beset with flood calls.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The service catalogue plays an important role in customer interaction.
ITWeb CX Summit Executive Dinner
The company puts aside R1.5 million in seed funding to help smaller companies become sustainable.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The platform release leverages unified communications and collaboration.
In this World Wide Wrap: UK to outsource Indian call centres, social media to hit contact centres, and contact centres unsure about PCI DSS.
With the addition of Art Technology Group, Oracle can provide cross-channel CRM, retail and commerce solutions.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Spescom DataVoice voice recorders enable contact centre compliance with PCI standards and UK FSA mobile recording requirement.
As African countries gear themselves to become BPO offshore destinations, SA needs to enhance its own offerings, says Kgabo Badimo, MD of Spescom DataVoice.
The company has made a series of enhancements to Extended ECM for use with SAP solutions.
In this World Wide Wrap: Kaseya goes live in Dublin, Vodafone intros turnaround strategy, and Zeacom gets $2.11m tech grant.