The City of Johannesburg's R580 million software system resulted in an excess of 65 000 incorrect statements, says Striata.
The platforms underlying CRM may be changing, but the value it brings isn't.
Social networking channels threaten to make contact centres obsolete in the future, says consulting firm.
If proposed changes to labour laws proceed, the sector will shed jobs as it will be even less globally competitive.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Metal Tool & Trade has deployed the SAP Business One solution.
ITWeb CX Summit Executive Dinner
The company has combined its CRM and BI experience to build out solutions for specific industry verticals.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
A national industry training grant will come to an end in the middle of the year, but could be renewed.
The UK office doubles its headcount to meet growing demand and takes on major corporate clients to reach 1.8 million users globally.
This solution allows business to test the waters and better understand the cloud environment, says Spescom.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Salesforce has unveiled a Service Cloud 3, a social network platform for contact centres.
The company's customers can now put Skype calls directly through to the Web Africa contact centre.
Huawei Technologies announced the successful live deployment of its NGBSS solution in Cell C, South Africa.
Blending e-services and the contact centre provides various channels to communicate with customers.