The functionality forms part of the GoldMine Premium Edition 8.5 upgraded solution.
In this World Wide Wrap: Contact centres unsure of standards, Scottish call centre jobs at risk, and Cisco picked to improve service.
Softline Accpac and ATS Mirlem will implement a number of software solutions at the agriculture company.
In this World Wide Wrap: Tech needed to improve service, report reveals contact centre solutions, and free product trial available.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The company will implement a voice biometrics solution for one of SA's network operators.
ITWeb CX Summit Executive Dinner
Regular customer communication is a key element of the business cycle, says Mia Papanicolaou, head of e-marketing at Striata.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The financial crisis is forcing businesses to change contact centre strategy in order to retain customers.
African telecommunications providers consolidate their networks to survive in a competitive landscape, says Oracle Communications.
The collaboration between Oracle and Google enables customers to build and deploy Oracle gadgets in Google Sites.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The client information management solution was built using products from Digiata's in-house-developed product suite.
Business process outsourcing is growing at a phenomenal rate, according to research by C3 Africa and Pulse Research.
Local companies are moving towards hosted services to meet their technology requirements, says Herman Jansen van Rensburg, head of product management and development at MWeb Business.
Every SME requires effective communication systems to further drive and facilitate growth and development, says Siemens Enterprise Communications.