In this World Wide Wrap: Humans comfortable with machines, Sabio addresses ID fraud, and Fifth Third Bank chooses CGI.
In this World Wide Wrap: German court bans iPhone VOIP, providers must allow 999 calls, and Telus wins $7m contract.
Estate agents will have real-time online listing options and deal tracking facilities on their desktops.
In this World Wide Wrap: Home-based agents increase, Siemens enhances OpenScape, and Vancouver chooses Telus.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Workshare unveils open architecture, ManageSoft showcases SAM solution, and Convergys gets contract.
ITWeb CX Summit Executive Dinner
In this World Wide Wrap: Lawyers warn e-banking customers, mFoundry unveils iPhone banking, and banks move to CRM.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The solution joins its IP communications software platform with MS Office Communications Server 2007.
The company has expanded its offering to include Aspect Software's PerformanceEdge Recording & Quality Management application.
In this World Wide Wrap: Execs must pay attention to DR, Empirix releases report, and TechTarget offers support.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
A gap exists between what IT delivers and what business expects.
The company was nominated for Best Technology Innovation and Best Information Service.
New systems and technologies can lower powering and cooling costs, says Symantec.
The public can now vote to pick a winner in the Outrageous Interactions contest.