Telviva One is a cloud-based service that seamlessly synchronises fixed-line and mobile voice, video and chat in one platform.
The city’s business process outsourcing sector creates 4 100 new international-facing call centre jobs in less than a year.
As a Gold Partner, Ovations ensures it provides a competitive offering that aligns with its customers’ needs.
Residents and operators can voice their experience of e-hailing and metered-taxi services via an online survey.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The company’s Durban-based office grows nearly sevenfold in a year, amid the city’s rise as a global BPO hub.
A CRM’s ability to provide a real-time overview of company-wide communications makes it an indispensable instrument for the business committed to customer success.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Customer delight depends on delivering instant, personalised support on the digital channel of the customer’s choice.
The partnership aims to provide a frictionless customer experience to MEA customers.
The collaboration will enable businesses to deliver better experiences to their customers through an all-inclusive, easy-to-manage subscription-based service.
An omnichannel customer experience means a customer can interact with your business across multiple channels as part of one seamless customer journey.
Moving on-premises Dynamics CRM solutions to Dynamics 365 Cloud can help businesses create efficiencies, control costs and improve productivity with a migration assessment.