Solution House Software's My Incident Desk comes pre-configured with over 2 000 service categories from which city management can pick to manage in a specific precinct or area.
By managing a few aspects more strategically, companies can quickly see positive difference in their e-mail campaign results, says Everlytic MD JD Engelbrecht.
The first cohort of digitally-skilled youth graduate as part of the Cape Town-based incubator’s digital training and mentoring programme.
Freshworks webinar on omnichannel CX will outline the changing customer experience trends.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The business process outsourcing company names Tammy Chetty as managing director of its South African operations.
Today, having the ability to record calls is vital for every contact centre, says Enghouse Interactive's Patricia Merchan.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Helpful advice for financial services firms that need to simultaneously reduce friction and increase security.
Minister Ebrahim Patel signs a global business services working agreement, as the sector looks to add half a million employees over the next nine years.
Pivotal on Demand is a fast, convenient, risk-free way to give your business access to cloud-based contact centre capabilities.
Arch Retail Systems, a supplier of integrated retail management solutions in Southern Africa, offers a loyalty solution, integrated with Arch Retail (in-store solution).
The company’s new Cape Town office has a training facility that can cater for up to 40 students per course for its upskilling programme.