The 'Customer Service of the Future' webinar will take place on 16 August, with AWS, Salesforce and Synthesis outlining their tools to overcome obstacles and transform the customer experience.
One of the keys to successful digital transformation is an ability to identify and embrace technology that delivers on customer expectations, says Yunus Scheepers, CTO at SilverBridge Holdings.
Cape Town places 16 young people in its call centre, in the hopes they will be absorbed by the BPO sector.
Poor-quality customer address data can cost companies time, money, business and clients, but this can be avoided.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
International SMS remains a viable and practical way to grow and sustain businesses in two key industries.
ITWeb CX Summit Executive Dinner
The partnership will be in effect for another five years, to deliver more services to the South African public.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The VR Experience will enhance the fan experience at all international games played in SA until 24 September.
The company says its ambition is to move customers away from analogue processes to digitally-transformed ones.
Solutions like ServiceNow’s Now Platform are ideally placed to help improve the customer and employee experience, says Muhammed Omar, country manager, Africa at ServiceNow.
FrequentShopper features a Web-based management portal that can be accessed by customer service agents regardless of their geographic location.
CloudSmiths and DotModus have merged and the merged entity will operate under the CloudSmiths brand.