The event is being held on 28 September at The Pivot at Montecasino, with training to be held at the same venue the following day.
This emerged during a webinar on customer service of the future, hosted by Synthesis, AWS and Salesforce, in partnership with ITWeb.
Contact centres are becoming the last port of call for customers after they have been unable to find answers or resolve problems on digital channels.
Quality Connect offers a selection of cloud products, recognised by industry analysts such as Gartner, Forrester and Aragon Research.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
By understanding customer and employee experiences, contact centres can drive retention, processes and profitability.
ITWeb CX Summit Executive Dinner
At the Experience Centre, customers can test use cases and business models for emerging technologies such as 5G Open RAN.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Innovation Partner of the Year went to MWare Consulting for its integration between FlowCentric Processware and the Microsoft Power BI platform.
The omnichannel approach empowers you to offer a consistent experience to customers irrespective of the device or channels the customers prefer to use.
The 'Customer Service of the Future' webinar will take place on 16 August, with AWS, Salesforce and Synthesis outlining their tools to overcome obstacles and transform the customer experience.
One of the keys to successful digital transformation is an ability to identify and embrace technology that delivers on customer expectations, says Yunus Scheepers, CTO at SilverBridge Holdings.
Cape Town places 16 young people in its call centre, in the hopes they will be absorbed by the BPO sector.
Poor-quality customer address data can cost companies time, money, business and clients, but this can be avoided.
