A workforce management system saves team leaders significant time and allows for effective monitoring.
By scanning agent calls, the Speech Analytics tool can help to identify problem areas and provide targeted training for individuals or groups to address specific issues.
Data analytics − and particularly predictive analytics − can give retailers a significant edge in an industry that is rapidly changing.
CCI Technology Solutions looked to Camsoft CRM Solutions to implement Maximizer CRM.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The programme empowers IT resellers with the ability to provide Apple hardware and accessories to their customers across the country.
ITWeb CX Summit Executive Dinner
CX has to be part of a comprehensive digital transformation strategy to unlock real value, says Neville Quinton, practice lead – CX and Specialised Solutions at Altron Systems Integration.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The broadcaster hopes modern technology will help it retain customers and improve revenue collection.
An effective automation strategy is a powerful instrument for business to deliver a cohesive customer experience, says Lesedi La Sechaba.
The future of packaging must be green, but only in ways that consumers can believe, buy into and benefit from, says Mintel.
Customer experience is the new battlefield, but the right tools, backed by AI, can help organisations adapt and compete.
The company was recognised for hyperconverged infrastructure software and distributed files and object storage.