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Comms minister Ndabeni-Abrahams’s WhatsApp account hacked

The minister's WhatsApp account has been hacked, resulting in private and confidential information being in the hands of a third-party.
Samuel Mungadze
3:50
Merchants
Sept 29, 2020

Chatbot frustration leads to consumers opting for human interaction

The human element remains critical to resolving queries, with most locals preferring to communicate to a contact centre agent rather than a chatbot.

Sibahle Malinga
2:10
Facebook
Sept 28, 2020

Facebook introduces shopping tab for businesses

The social media network adds Facebook Shop to its mobile app, enabling users to shop for products advertised by businesses on the platform.

Staff Writer
3:40
Institute of Directors in South Africa
Sept 22, 2020

Cricket SA social media debacle worries Institute of Directors

Companies have to create social media-savvy boards, set ground rules and offer training for responsible use of social platforms, says the Institute of Directors in SA.

Samuel Mungadze
2:00
Oracle
Sept 21, 2020

TikTok picks Oracle to provide ‘secure’ cloud tech

As a part of this agreement, the video-sharing app will run on the Oracle Cloud and Oracle will become a minority investor in TikTok Global.

Admire Moyo
2:40
South African Social Security Agency
Sept 14, 2020

SASSA’s online applications portal hits a snag

The South African Social Security Agency’s newly-launched online portal for certain social grant applications is inaccessible to some.

Simnikiwe Mzekandaba
2:00
TikTok
Sept 14, 2020

TikTok snubs Microsoft deal amid growing interest from Oracle

ByteDance, the video-sharing app’s parent, has told the software giant that it will not be selling TikTok’s US operations to Microsoft.

Admire Moyo
4:30
Clicks Group
Sept 10, 2020

‘Old-school’ approach to digital behind Clicks advert disaster

A constantly reviewed social media policy that informs third-party content analysis can help firms avoid a digital misstep similar to that of Clicks.

Sibahle Malinga
2:10
Department of Basic Education
Sept 9, 2020

Basic education dept provides teacher-support via WhatsApp

The Department of Basic Education rolls out a WhatsApp-enabled mentorship tool, TeacherConnect, for the teaching community.

Staff Writer
4:20
South African Social Security Agency
Sept 4, 2020

GovChat saves SASSA R7.5m through chatbot service

The citizen engagement platform has handled over 400 000 queries on behalf of SASSA, saving the agency R7.5 million through its automated contact centre.

Sibahle Malinga
2:10
Digify Africa
Sept 2, 2020

Digital skills programme seeks innovative marketers

Digify Africa is looking for South Africa’s next great digital marketers who will participate in its three-month Digify Pro digital skills programme.

Staff Writer
6:40
Bridget du Toit
Aug 31, 2020

Seven trends accountants are embracing

Cloud-based accounting solutions have gained enormous momentum in recent months, says Bridget du Toit, head of Services at EasyBiz Technologies.

EasyBiz Technologies
 
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