For large companies looking to leverage the strength of social selling, automation and integration are vital, says Mint Group.
In the new Banking Sentiment Index, Nedbank and African Bank emerge as the most responsive, while Discovery Bank is the worst at responding to customer queries.
TikTok signs partnerships with local companies, as it sets its sights on growing its African market share.
Facebook posts better-than-expected third quarter results, as COVID-19 advert sales helped the company record $8 billion in profit.
Nomantu Nkomo-Ralehoko has since laid a criminal case with the police and the matter is being investigated by law enforcement agencies.
Google rolls out an Online Safety Curriculum Guideline, an interactive resource that allows Western Cape teachers and pupils to learn about online safety.
The UN warns that the amplification of inaccurate or harmful information and ideas on social media exacerbates some of the most pressing issues, like COVID-19.
Social media has provided opportunities to connect with audiences in a new way, reshaping the relationship between brands and consumers.
The social media platform lacked adequate cyber security protections and, at the time of the attack, did not have a chief information security officer, says a report.
African-focused social media platform Bebuzee is working on expanding its content offerings after garnering 16 million users across the continent.
While 1-grid has a digital presence on Google, Facebook, Instagram and Twitter, it noticed the majority of its online reviews stem from Hellopeter.