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UK calls for tighter regulation of 'digital gangster' Facebook

Legislators in the UK claim Facebook intentionally and knowingly violated the country's privacy and competition laws.

Dimension Data's Global Contact Centre Benchmarking Report

Telephone becomes a last resort

Traditional communications channels are becoming less popular for consumers, says Colin Whelan, principle WFO solutions consultant at Aspect Software.

Aspect Software

Eskom SePush eyes extra services as users surge to 500K

Founders of the load-shedding notification app plan to provide general municipality updates and expand the service to Botswana.

Sibahle Malinga

Facebook's convergence conundrum

Merging Facebook Messenger, WhatsApp and Instagram is a risky gamble and there isn't a good enough reason to do so.

Snapchat Dysmorphia

Obsessive selfie perfection leads to 'Snapchat dysmorphia

The rise of picture-perfect photo-editing apps and social media filters drives users to drastic measures to achieve the "perfect selfie" look, resulting in a mental disorder.

Sibahle Malinga

Safer Internet day

SA's teenage girls bear brunt of online attacks

Local teenage girls are most affected by online risks such as receiving offensive or obscene content, a study finds.

AFP to combat fake news in North Africa

The international news agency's fact-checking operations expand to North Africa and the Middle East, in a new contract with Facebook.

Department of Transport

Online slots for driver's licence few and far between

Despite an online driving licence booking service, some Gauteng motorists are growing frustrated with the process to renew their driver's licences.

Simnikiwe Mzekandaba

Facebook, African NPOs partner for Safer Internet Day

The social network teams up with over 20 non-profit organisations and government agencies across Africa as part of Safer Internet Day 2019.

Why we banned WhatsApp at work

DigitLab has selected Slack as its internal comms tool because it has a “do not disturb” feature.

DigitLab Digital Strategy (Pty) Ltd

State of the Nation Address

Parliament Web site to live stream SONA

South Africans who cannot be glued to their TV screens for the State of the Nation Address on Thursday can catch the live broadcast via online channels.

Online lifeline

There's no doubt the Internet connects us, but does it have too much power? How does our dependency on connectivity play out when it gets shut down?