Today, having the ability to record calls is vital for every contact centre, says Enghouse Interactive's Patricia Merchan.
The rapidly-increasing uptake of AI, machine learning and IOT in manufacturing makes production facilities vulnerable to cyber threats, says Carlo Bolzonello of McAfee Enterprise in SA.
Right from the beginning, customer-centricity has been at the core of Amazon’s DNA, says Helen Billingham, senior social media and PR manager at Enghouse Interactive.
Many local companies are considering implementing vaccine mandates for employees from the new year, says Ian McAlister, GM at CRS Technologies.
DevOps is a way of thinking, innovating and working that is focused on customer outcomes, and one which boosts the enterprise's efficiency on a continual and iterative basis, says Sanjeev Kamboj, chief evangelist of Cloud, Data and DX at Fujitsu.
Nearly all BI elements, including data sources and models, analytics, data storage and computing power, have moved to the cloud, says Stephen Coull, sales director at Keyrus.
During the planning stage, speak to all key stakeholders in the business about their needs, says Heinrich de Leeuw, MD of Seidor Africa.
Today, over 90% of organisations say they’ll allow employees to work remotely at least part of the time, says Quentyn Taylor, director of Information Security at Canon for EMEA.
Central to a hybrid or multi-cloud operating model is understanding what must be shifted and what must remain in private data centres, says Ralph Berndt, sales and marketing director at Syrex.
The beauty of the cloud is that you can move anywhere you want, at any time, for as long (or as little) as you choose, says Tarryn Maarschalk, head of cloud and security solutions at Echo Service Provider.
Altron Document Solutions recently implemented an advanced business intelligence solution that has transformed its customer satisfaction and management capability, says Anton van den Berg, head: Operations at Altron Document Solutions.
Changing times require a new type of customer service strategy, built on agility, says Helen Billingham, senior social media and public relations manager at Enghouse Interactive.