Traditional communications channels are becoming less popular for consumers, says Colin Whelan, principle WFO solutions consultant at Aspect Software.
Does national government's equitable share allocation bolster municipal service delivery? asks Carl Stroud, CEO of Sebata Software Solutions.
The Ignition Group saves R6 million and the work of three people across two years by opting for Fivetran and Snowflake over building its own warehouse and connectors. By Ciara Rafferty
Traditionally, most businesses have been underpinned by DR, but this has run its course due to the time it can take to recover business services, says Eran Brown, CTO, EMEA at Infinidat.
A partner that offers software asset management alongside cloud migration services enables a smoother transition to cloud and eliminates potential overspending, says Matthew Poulter, SAM business manager at First Technology National.
Companies that embrace digital communication also see higher levels of engagement from their customers, says Brent Haumann, CXO at Striata.
Adjusting to market demands, developing efficiencies and discovering new revenue streams stem from agility, says nCoded Solutions MD Lance Zikalala.
The ability to provide stellar service is more difficult than you'd think, especially as businesses grow. Implementing the right technology to manage the process is key to providing a consistently high standard of service - both to customers and within the business itself.
People remain the biggest weak point in an organisation's security strategy. On-the-job training, in the form of simulated phishing campaigns, offers one of the best ways to educate staff.
Bennie van Rensburg, senior business optimisation manager at Altron Bytes Managed Solutions, provides an inside look at the development of the company's Botler chatbot.
Moving to the cloud requires a careful, skilled and managed approach, which is best handled by what the IT industry terms a `cloud architect', says Colin Thornton, MD of Turrito Networks.
The far-reaching integration of digital technology within an organisation is fundamentally challenging all areas of businesses, says Graeme Dendy, operations and services manager for Converged Solutions at Datacentrix.