Vendors are restructuring their business and channel models, causing legacy hardware resellers angst in their business operations, says ChannelCenter.
The digital business environment is all about real-time messaging to provide stakeholders with instantaneous responses to their queries, says Paul McIntyre, chief sales officer at Elingo.
Facilities management also involves communication systems, project management, human capital and considerations for the environment, says Themba Gumbi, Director at BT-SA.
Thermal transfer technology entails a printer heating a ribbon to transfer a print onto a label substrate. Three simple components that need to be perfectly aligned.
Businesses should automate systems that deal with client account issues, and take a proactive approach to customer service, says Frik van der Westhuizen, Marketing Director at LoyaltyPlus.
Most enterprises focus on the customer experience as a key driver of their digital transformation strategy, but the employee experience is just as important.
Banking and investment services will be a key sector focus at the Gartner Symposium/ITxpo taking place in Cape Town from 17 to 19 September, says Stessa Cohen, research director at Gartner.
Digital and technological transformation requires insight and expertise alongside the support and structure of long-standing relationships, says Christo Pieters, group executive: Services and Solutions for SAP Software, Britehouse.
Getting the company compliant with POPI and the GDPR is in its best interest, as non-compliance carries stiff penalties, says Werner Engelbrecht, GM at Kyocera Document Solutions South Africa.
The possibilities of artificial intelligence are exciting, but SA's retail sector is not quite ready for it, says Sugan Ganasen, head of sales at Infoprotect.
Enterprise resource planning remains the brains of the business, but it needs intelligence for a new age, says Bernard Ford, CEO of One Channel.
Robotic process automation is bringing content intelligence to business.