Managing customer service in the contact centre environment requires focused metrics that shine the spotlight on areas of strength and weakness, says INOVO.
Careless donations are risky, as redundant laptops, PCs, mobile phones and printers could contain sensitive corporate data, says Lee Bowes, director at PartServe.
Commitment to the market is what is most needed, written in funding and executed on the ground in each village and each rural school area, says Dr Dawie de Wet, CEO of Q-KON.
The CX product range offers a performance that is equivalent to fibre, but with none of the drawbacks, which is why we refer to it as `fibre in the sky', says Justin Colyn, chief sales and marketing officer at Comsol.
2018 is already shaping up to be another year of change, says Johan Lamberts, MD of Ascent Technology.
The technology will reshape the industry, but it first needs to mature, says Mark Tinka, Head of Engineering at Seacom.
The development of cyber security skills is simply not keeping pace with digital and technological expansion - a lack which cyber criminals are capitalising on, says says Vikas Kapoor, Practice head - Cybersecurity and GRC at In2IT Technologies.
A lack of sufficient planning to integrate the different transport modes and optimise public transport services has created an ongoing problem for municipalities and government entities, says Thomas Snyman, ITS solutions director at Huawei.
Using a knowledge caf? for knowledge sharing and exploring new ideas to create open, nonjudgmental environment, says Tobin.
Every business deserves the same access to effective technology strategy. This means you no longer need to hire a full-time, onsite CIO, says Gerhard Conradie, Managing Director of Evolv Networks.
2018 is the year of the cloud: effectively it's year zero, says Nicolas Blank, founder and Group CEO at NBConsult.
On a global level, we have reached a point where the actual benefits of technology deployments in farming are being seen, says Josua Taljaard, commercial business unit manager at Datacentrix.