RPA is disruptive and transformational, offering increased efficiencies, quality improvements, scalability and resiliency, says Jannie Strydom, CEO of LarcAI.
Avaya Oceana is a?true omnichannel customer experience solution for the digital age, says Dean Mollet, Consulting Systems Engineer at Avaya.
The cost-effectiveness of the ERP platform as the centre of the multi-cloud world enables the business to put its money where it matters most, says Bernard Ford, CEO of One Channel.
The rapid increase of virtualisation in recent years makes it appear as if it's a very recent technology, but it's not quite the overnight success it appears, says Mark Young, Senior Director of Systems Engineering at Tintri.
There are hundreds of KPIs across different departments that can be used to show how SI projects save time and money while improving customer satisfaction, says Kerry-Lyn Hope, Business Development Manager, Magic Software South Africa.
Commentators on the FSB's Retail Distribution Review document in 2014 highlighted the need to include or address robo-advice as part of the RDR efforts, says Juanita Moolman, a Partner at Webber Wentzel's Financial Regulatory Practice.
Chatbots funnel and streamline conversations, making contact centres more efficient and responsive, says?Danny Drew, MD of Avaya SA.
Multi-channel customers are the most lucrative for retailers, so online and physical stores must be integrated, says Ismail Kaskar, principal consultant managing the Merchandise Planning Capability within UCS Solutions.
Omni-channel communication makes sense because it offers many more ways to engage the customer and it promotes interaction, says Fred Steinberg, MD of Communication Genetics.
Cyber threats have grown exponentially, which is why it's essential to partner with technology providers can offer expert advice and cost-effective cyber risk solutions, says Charl Ueckermann, MD of AVeS Cyber Security.
Racks are the fundamental building blocks in all network closets and key to ensuring the efficient organisation of this tight space, says Louise Taute, Comstor director at Westcon-Comstor southern Africa.
Aptronics is giving unemployed people with disabilities the opportunity to be placed in various learnership projects within the organisation,?says?Estelle Erasmus, HR Manager at Aptronics South Africa