The traditional role of the chief information officer as senior IT specialist is over, says Denis Bensch, director of Product Development at FlowCentric Technologies.
With the right helpdesk software, companies can implement?ITIL?best practices out of the box, says Gowri Shankar (Shane) Prem Kumar, technical support at ITR Technology.?
Management systems provide methodologies to make decisions and manage resources to achieve the organisation's goals, says Louisa Venter, senior EIM consultant at Datacentrix.
There are four basic factors needed to implement a good CEC strategy, says?Chelo Jimenez, Marketing Director, Presence Technology.
Reducing the typical small-business challenges and admin disorder that trips up SMEs helps them provide effective service to supply large corporates, says Adam Shapiro, co-founder of Autopilot Workflow Solutions.
Recognition of your achievement was not arrived at by throwing a dart at the wall, and you have joined an elite group of leaders, says Adrian Schofield, VP, IITPSA.
This is becoming a more effective, affordable alternative for live video, says Mark Chertkow, Managing Director of Graphic Image Technologies.
Advanced analytics can help coaches and managers make informed decisions around team selection optimisation, injury prevention and revenue generation, says Craig Stephens, principal solution manager at SAS.
Biometrics ideally ensures only authorised personnel gain access to specific zones, says Nicolas Garcia, sales manager at Morpho SA.
Smart MFPs automate functions, capture information from paper documents and use that information electronically, says Nathan Nayagar, MD for Lexmark - South Africa and English Speaking Africa.
Custom development is now a viable, cost-effective option that allows businesses to innovate and differentiate themselves, says Brian Harding, MD of EOH MC.
The analysis of big data gleaned through customer interactions is vital for insurers to maximise efficiencies and profit while keeping customers happy, says Anand Vyas, head of Banking, Financial Services and Insurance at SQS.
