Towards an architecture of STP

Straight-through processing occurs when clients' interactions with a firm are fulfilled speedily, accurately and automatically, without manual intervention, says Dr Andrew Boake, CTO at Alacrity Technologies.

Alacrity

2:40

Business continuity testing

Apr 22, 2015

Creating business continuity exercises that work

Testing is the only way to ensure a?business continuity?plan works in reality as well as on paper, says Peter Frielinghaus, senior advisor at ContinuitySA.

Mobile malware calls for savvy behaviour

Smartphone?users must be careful of the sites they visit, what they download, and the?apps?they use on their mobile devices, says Richard Broeke, national sales manager at Securicom.

Big data transforms SA marketing sector

True personalisation can only be achieved by harnessing the massive amounts of data a company generates, in the right way, says Zareen Hartley, marketing manager at Software AG SA.

Software AG

2:00

Security architecture assement

Apr 20, 2015

DiData helps firms assess security architecture

Traditional approaches to information security are no longer adequate to protect information networks from modern threats, says Sean Duffy, executive - Security at Dimension Data.

Dimension Data South Africa

3:30

Customer service evolution

Apr 20, 2015

Build fans, not audiences

Consumers don't want to be talked at by companies - they want to take part and interact with brands, says Richard Firth, chairman and CEO of MIP Holdings.

MIP Holdings

3:00

Mobile payment alternatives

Apr 17, 2015

Time ripe for mobile payment in SA

No payment systems are available in SA yet, which gives smart local developers an opportunity, says Christopher Dawson, Mobile Practice lead at DVT.

DVT

5:50

Kepner-Tregoe methodology

Apr 16, 2015

Kepner Tregoe: Everyday problem analysis

The KT problem analysis process was created by documenting the thought processes of successful problem-solvers, says Jonathan Hill,?technical consultant at Dee Smith & Associates.

Dee Smith and Associates

2:30

Compliant call logging

Apr 16, 2015

Call logging essential for dispute resolution

Protect yourself and your company with quick and easy access to a recording of telephone conversations, says Matthew Balcomb, CEO of Call Cabinet Southern Africa.

Smarsh

4:40

Protective monitoring

Apr 15, 2015

Protective monitoring aids mature security programs

Dtex's SystemSkan?uses endpoint visibility and risk scoring to?improve companies' security posture, says?John Mc Loughlin, MD of J2 Software.

J2 Software

2:40

Business continuity planning

Apr 15, 2015

BCM essential to avoid 'burning platforms'

A burning platform is the worst possible catalyst for a change that leads to a positive outcome, says Miles Murray, GM: Sales at ContinuitySA.

Oce increases productivity

Oce Radiant Fusing?technology cuts out?lengthy warm-up times?with consistent results over time,?says Prakash Naidoo,?product and marketing manager at Oce SA.

Prakash Naidoo

3:10

Cyber security and SMEs

Apr 14, 2015

Small businesses at risk from cyber threats

All companies are targets for cyber criminals, no matter what their size, interests or revenues are, says?Simon Campbell-Young, CEO of Phoenix Distribution.

Phoenix Distribution

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