Build vs buy: Asking the right questions

The answer to the build vs buy question lies in custom design services that are hard-wired with business analysis and user testing to understand real requirements, says Sarah Meder, staff writer at Saratoga.

Saratoga

4:30

Customer loyalty in banks

Dec 9, 2013

Keeping customers loyal to a bank

Banks are negatively impacted when contact centre agents lack ready access to valuable customer information housed in the CRM system - limiting cross-sell and up-sell opportunities, says Ebrahim Dinat, COO at Ocular Technologies.

Ocular Technologies

2:10

Unified Communications

Dec 9, 2013

Device profiling key to unified comms projects

Specific working styles can be mapped to specific devices, ensuring company-wide adoption of new ways of working, says Duncan Barnes, territory manager for Africa at Plantronics.

Cyber insurance, frequent questions answered

Cyber insurance policies cover the resultant expenses of a data or systems breach, says Natalie van de Coolwijk, MD of CyGeist.

Getting the best out of predictive analytics

Practical measures help the practitioner find and analyse data in a way that delivers business value, says Theunis Jansen van Rensburg, an analyst at BITanium.

BITanium

5:40

Enterprise resource planning system

Dec 4, 2013

Understanding successful ERP selection

The biggest drivers for implementing an ERP system are improving efficiencies and supporting an expansion strategy, says Craig Stephens, VP of International Consulting at Epicor Software Corporation.

Search moves to location

Geolocation applications allow the easy identification and location of physical items for a number of uses, says Richard Firth, CEO of MIP Holdings.

Solving ID management puzzle in real time

Establishing identity securely is a key requirement in a range of services, which people have come to expect, says Nick Perkins, divisional director of Bytes System Integration Identity Management.

Bytes Systems Integration

5:30

Teaching programming in schools

Nov 28, 2013

Programming: The new second language for kids

With children interacting with technology at young ages, it seems only logical that programming as a second language will be a necessity, says Saratoga's Sarah Meder.

SA must prepare for tourism boom

There is a greater need to have reliable payment system communications to speed up transactions in the summer season, says Abdool Saib, chief sales and marketing officer at FastNet.

BCX

3:20

Business continuity in manufacturing

Nov 27, 2013

Business continuity vital in manufacturing

Manufacturing has become less vertically integrated, which reduces costs and improves margins, but raises the manufacturer's risk profile considerably, says Karen Humphris, business continuity management advisor at ContinuitySA.

Beware updates!

Upgrades tend to be extremely data hungry, so users are either hit with enormous cellphone bills or they use their Internet connections at home, says Richard Firth, CEO of MIP Holdings.

Is your business ready for true convergence?

True convergence is reflected in the confluences of technologies like cloud, mobile and social media, and delivers many business benefits, says Debbie Pretorius, GM at MWEB Business.

MWEB Business

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