Consumers move across diverse channels, and companies need to 'meet' customers on each of these channels, says Julian Ardagh, CEO of Effective Intelligence.
Both customers and employees are embracing disruptive technologies faster than businesses, says John Michelsen, CTO of CA Technologies.
Multi-domain MDM, specifically in private cloud or on-premises situations, will increasingly demand greater executive attention, says Johann van der Walt, MDM practice manager at Knowledge Integration Dynamics.
SharePoint is maturing, getting stronger, learning from its experiences, and getting better at what businesses need it to do, says Simon Hepburn, director of bSOLVe.
When buying software, make sure a certificate of authenticity and the original media have been provided, says Simon Campbell-Young, CEO of Phoenix Distribution.
Banks are negatively impacted when contact centre agents lack ready access to valuable customer information housed in the CRM system - limiting cross-sell and up-sell opportunities, says Ebrahim Dinat, COO at Ocular Technologies.
The answer to the build vs buy question lies in custom design services that are hard-wired with business analysis and user testing to understand real requirements, says Sarah Meder, staff writer at Saratoga.
Specific working styles can be mapped to specific devices, ensuring company-wide adoption of new ways of working, says Duncan Barnes, territory manager for Africa at Plantronics.
Cyber insurance policies cover the resultant expenses of a data or systems breach, says Natalie van de Coolwijk, MD of CyGeist.
Practical measures help the practitioner find and analyse data in a way that delivers business value, says Theunis Jansen van Rensburg, an analyst at BITanium.
The biggest drivers for implementing an ERP system are improving efficiencies and supporting an expansion strategy, says Craig Stephens, VP of International Consulting at Epicor Software Corporation.
Geolocation applications allow the easy identification and location of physical items for a number of uses, says Richard Firth, CEO of MIP Holdings.